Americans are free to choose everything from what they eat, drive and watch on TV to the President of the United States. Yet, when it comes to allowing Americans to choose the health insurance that works best for them and their family, the freedom to choose suddenly becomes un-American.0
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A lot of people in our industry haven't had very diverse experiences. So they don't have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one's understanding of the human experience, the better design we will have.0
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